Help Scout vs Tori
Help Scout and Tori are both customer support tools. Help Scout is aimed at small businesses, while Tori is aimed at small businesses and developers. Help Scout costs less, from $25/mo versus $35/mo for Tori. Both have a free plan.
Email-centric helpdesk with a human touch
AI support agent from TalkJS that cites sources and hands off cleanly
| Pricing | Freemium · $25 | Freemium · $35 |
| Starting price | $25/mo | $35/mo |
| Free plan | Yes | Yes |
| Free trial | 15 days | — |
| Built for | Small businesses | Small businesses, Developers, Enterprise |
| Platforms | web, ios, android | web |
| Country | US · 2011 | NL |
| Rating | — | — |
Choose Help Scout if
Small and mid-size companies that want personal email-based support with a knowledge base.
- Free plan for up to 5 users
- Simple, email-like experience agents like
- Fast to set up; good docs product
Look elsewhere if: Call centers or enterprises needing WFM, QA and voice.
Choose Tori if
SaaS teams that want an embeddable, customizable AI support agent grounded in their own documentation.
- Backed by an established chat infrastructure company
- Deep UI and behaviour customization through the SDK
- Free plan has no time limit
Look elsewhere if: Teams that need an agent tied into an existing helpdesk like Zendesk or Intercom (Fin by Intercom, Zendesk).
Help Scout vs Tori pricing
Help Scout
- Free$05 users, 1 inbox, 100 contacts/mo
- Standard$25/user/mo25 users, 2 inboxes, unlimited contacts; 16% off annually
- Plus$45/user/mo50 users, 5 inboxes, Salesforce/Jira/HubSpot
- Pro$75/user/moMin 10 users; 10 inboxes, SSO/SAML, HIPAA
Tori
- Trial$0No time limit, 50 AI responses/mo, 1 seat, 1 agent
- Basic$35/mo300 AI responses/mo, 2 seats, 1 agent
- Standard$140/mo1,400 AI responses/mo, 3 seats, 3 agents
- Growth$550/mo6,000 AI responses/mo, 7 seats, 5 agents
- EnterpriseCustomContact sales
Help Scout · Key features
- Shared inboxes with assignments, tags and workflows
- Docs knowledge base with multiple sites
- Beacon widget for chat, contact forms and article suggestions
- AI drafts, summaries and AI Answers for customers
- Customer profiles with app data via integrations
- Reports on volume, happiness and productivity
Cons
- No phone support channel
- Routing and automation less deep than Zendesk
- Per-user pricing adds up as the team grows
Tori · Key features
- Learns from docs, help centers, websites or any URL and stays in sync
- Answers grounded in your content with source citations
- Flags uncertainty and escalates when confidence is low
- Human handoff with conversation history and sources in one thread
- Ready-made chat UI, full SDK and API built on TalkJS
- Setup with one script tag or an API key
Cons
- No named helpdesk or CRM integrations such as Zendesk
- Response caps per plan, with overage terms not stated
- No separate pricing page; plans are listed on the homepage
Help Scout vs Tori: FAQ
Which is cheaper, Help Scout or Tori?
Help Scout starts at $25/mo and Tori at $35/mo. Both prices are checked on the vendors' own pricing pages.
Do Help Scout and Tori have a free plan?
Yes, both Help Scout and Tori have a free plan; paid plans add more usage and features.