Help Scout vs Fin by Intercom
Help Scout and Fin by Intercom are both customer support tools. Help Scout is aimed at small businesses, while Fin by Intercom is aimed at small businesses and enterprise. Help Scout costs less, from $25/mo versus $49/mo for Fin by Intercom. Only Help Scout has a free plan.
Email-centric helpdesk with a human touch
AI customer service agent priced per outcome
| Pricing | Freemium · $25 | Paid · $49 |
| Starting price | $25/mo | $49/mo |
| Free plan | Yes | No |
| Free trial | 15 days | 14 days |
| Built for | Small businesses | Small businesses, Enterprise |
| Platforms | web, ios, android | web |
| Country | US · 2011 | US · 2023 |
| Rating | — | — |
Choose Help Scout if
Small and mid-size companies that want personal email-based support with a knowledge base.
- Free plan for up to 5 users
- Simple, email-like experience agents like
- Fast to set up; good docs product
Look elsewhere if: Call centers or enterprises needing WFM, QA and voice.
Choose Fin by Intercom if
Support teams with volume and good documentation.
- Pay per outcome
- High resolution rates
- Works with Zendesk too
Look elsewhere if: Very low-volume support.
Help Scout vs Fin by Intercom pricing
Help Scout
- Free$05 users, 1 inbox, 100 contacts/mo
- Standard$25/user/mo25 users, 2 inboxes, unlimited contacts; 16% off annually
- Plus$45/user/mo50 users, 5 inboxes, Salesforce/Jira/HubSpot
- Pro$75/user/moMin 10 users; 10 inboxes, SSO/SAML, HIPAA
Fin by Intercom
- Fin AI Agent$0.99/outcomeWith any helpdesk: $49/mo minimum incl. 50 outcomes
- Fin + Intercom helpdesk$0.99/outcomePlus Intercom seats from $19/seat/mo
- Fin Voice$1.99/voice outcomeVia sales
Help Scout · Key features
- Shared inboxes with assignments, tags and workflows
- Docs knowledge base with multiple sites
- Beacon widget for chat, contact forms and article suggestions
- AI drafts, summaries and AI Answers for customers
- Customer profiles with app data via integrations
- Reports on volume, happiness and productivity
Cons
- No phone support channel
- Routing and automation less deep than Zendesk
- Per-user pricing adds up as the team grows
Fin by Intercom · Key features
- Resolution-focused AI agent
- Works on multiple help desks
- Procedures and actions
- Multilingual
- Analytics on resolution
- Guidance controls
Cons
- Costs scale with volume
- Needs good knowledge base
- Configuration effort
Help Scout vs Fin by Intercom: FAQ
Which is cheaper, Help Scout or Fin by Intercom?
Help Scout starts at $25/mo and Fin by Intercom at $49/mo. Both prices are checked on the vendors' own pricing pages.
Do Help Scout and Fin by Intercom have a free plan?
Help Scout has a free plan. Fin by Intercom has no free plan, a 14-day free trial.