Gleap vs Plain
Gleap and Plain are both customer support tools. Gleap is aimed at small businesses and developers, while Plain is aimed at developers and small businesses. Gleap costs less, from $35/mo versus $45/mo for Plain. Only Plain has a free plan.
AI customer support with bug reports, session replay and code fixes
Support tool built for B2B and technical teams
| Pricing | Paid · $35 | Freemium · $45 |
| Starting price | $35/mo | $45/mo |
| Free plan | No | Yes |
| Free trial | 7 days | 14 days |
| Built for | Small businesses, Developers, Enterprise | Developers, Small businesses |
| Platforms | web, ios, android | web |
| Country | AT | GB · 2020 |
| Rating | — | — |
Choose Gleap if
SaaS and mobile app teams that want customer support, bug reporting and AI-assisted fixes in one platform without per-seat pricing.
- Support conversations and technical bug context live in one tool
- No per-seat fees from the Team plan up
- Kai Support costs $0.29 per resolution and hand-offs are free
Look elsewhere if: Large support operations needing a mature multi-brand help desk, or teams that only want simple visual feedback (Zendesk, Usersnap).
Choose Plain if
B2B and developer-focused SaaS.
- Built for B2B support in Slack
- Developer-friendly API
- Modern, fast UI
Look elsewhere if: High-volume consumer support (Zendesk, Gorgias).
Gleap vs Plain pricing
Gleap
- Starter$35/mo1 seat, 1 project, 10k MAU, live chat and bug reports; $29/mo yearly
- Team$179/moUnlimited seats, 100k MAU, Kai Resolve; $149/mo billed yearly
- Pro$359/mo200k MAU, SLA policies, custom roles; $299/mo billed yearly
- EnterpriseFrom $1,199/moSSO, invoice billing, custom SLA; from $999/mo billed yearly
Plain
- Foundation$45/user/moBilled annually; up to 5 seats, 1,000 AI credits/mo
- Horizon$99/user/moBilled annually; 3-10 seats, 2,500 AI credits, SLAs, Teams
- FrontierCustomMultiple workspaces, SSO/SCIM, HIPAA
Gleap · Key features
- In-app bug reports with screenshots, session replay, console and network logs
- Kai Support AI agent answering from docs, websites, files and YouTube
- Kai Resolve investigating tickets with logs, read-only code and MCP data
- Kai Code turning confirmed bugs into pull requests your team reviews
- Shared inbox for chat, email, WhatsApp, Instagram, Slack and Telegram
- Knowledge base, public roadmap, release notes and surveys
Cons
- No free plan, only a 7-day trial
- Starter has one seat, no session replay and no integrations
- Big price step from $35 Starter to $179 Team billed monthly
Plain · Key features
- Unified inbox for Slack, Teams, email, Discord, chat
- Customer context via API
- Tiers, SLAs and routing
- AI triage and drafting
- Linear and Jira integration
- API-first architecture
Cons
- Per-seat pricing
- Less suited for B2C volume
- Younger product
Gleap vs Plain: FAQ
Which is cheaper, Gleap or Plain?
Gleap starts at $35/mo and Plain at $45/mo. Both prices are checked on the vendors' own pricing pages.
Do Gleap and Plain have a free plan?
Gleap has no free plan, a 7-day free trial. Plain has a free plan.