Glean vs Kore.ai
Glean and Kore.ai are both AI assistants tools aimed at enterprise.
Enterprise AI search and assistant across all your company apps
Enterprise agentic AI platform for customer service and employees
| Pricing | Paid | Paid |
| Starting price | Not published | Not published |
| Free plan | No | No |
| Free trial | — | — |
| Built for | Enterprise | Enterprise |
| Platforms | web | web |
| Country | US · 2019 | US · 2014 |
| Rating | — | — |
Choose Glean if
Large companies with knowledge spread across dozens of SaaS tools that need permission-safe AI search and assistants.
- Among the most mature permission-aware enterprise search products
- Very broad connector library including code and ticketing tools
- Model-agnostic, so companies are not tied to one AI vendor
Look elsewhere if: Small teams or firms already standardized on one suite's AI (Microsoft 365 Copilot, ChatGPT Enterprise or Notion AI are simpler).
Choose Kore.ai if
Large regulated enterprises that want one governed platform for voice and digital AI agents serving both customers and employees.
- Covers both customer-facing and employee-facing agents on one platform
- Strong voice capabilities alongside chat and messaging
- Consistent analyst recognition from Gartner, Forrester and Everest
Look elsewhere if: SMBs or teams wanting a quick, self-serve support bot (Ada, Intercom Fin, Botpress).
Glean vs Kore.ai pricing
Glean
- EnterpriseCustom quoteSales-led, seat-based; Search, Assistant and Agents via demo
Kore.ai
- EnterpriseCustomQuote after demo; Proof Concierge pilot on your own use case
Glean · Key features
- Permission-aware enterprise search across 275+ connected apps
- Glean Assistant answers questions with citations to company sources
- Glean Agents that automate multi-step tasks from plain-language instructions
- Enterprise Graph mapping people, content, projects and activity
- Near real-time permission sync so users only see what they may access
- Model routing across 40+ open and frontier models
Cons
- No public pricing and no self-serve trial
- Priced for enterprises; reported seat minimums put off small firms
- Answer quality depends on tidy permissions and content in sources
Kore.ai · Key features
- Agent Blueprint Language for typed agent behavior, tools and guardrails
- ARCH assistant that drafts multi-agent systems from plain-language goals
- Autoloop engine that tests and optimizes agents against defined goals
- StateTrace execution tracing across handoffs, tool calls and context
- Voice and digital customer agents with agent assist and QA
- AI-native contact center and quality management in AI for Service
Cons
- No public pricing, free plan or self-serve trial
- Long implementation cycles typical of enterprise platforms
- Proprietary concepts (ABL, ARCH, Autoloop) add a learning curve
Glean vs Kore.ai: FAQ
Do Glean and Kore.ai have a free plan?
Glean has no free plan. Kore.ai has no free plan.