Front vs Fin by Intercom
Front and Fin by Intercom are both customer support tools aimed at small businesses and enterprise. Front costs less, from $35/mo versus $49/mo for Fin by Intercom.
Front
Shared inbox for customer-facing teams
Fin by Intercom
AI customer service agent priced per outcome
| Pricing | Paid · $35 | Paid · $49 |
| Starting price | $35/mo | $49/mo |
| Free plan | No | No |
| Free trial | 14 days | 14 days |
| Built for | Small businesses, Enterprise | Small businesses, Enterprise |
| Platforms | web, macos, windows, ios, android | web |
| Country | FR · 2013 | US · 2023 |
| Rating | — | — |
Choose Front if
Email-heavy, collaborative customer teams in B2B and services.
- Natural for teams living in email
- Excellent collaboration features
- Omnichannel without a ticket mindset
Look elsewhere if: High-volume consumer support (Zendesk, Freshdesk) or small teams on a budget (Help Scout).
Choose Fin by Intercom if
Support teams with volume and good documentation.
- Pay per outcome
- High resolution rates
- Works with Zendesk too
Look elsewhere if: Very low-volume support.
Front vs Fin by Intercom pricing
Front
- Starter$35/seat/mo$25 billed annually; up to 10 seats
- Professional$85/seat/mo$65 billed annually; up to 50 seats, omnichannel
- Enterprise$105/seat/moAnnual billing only; advanced AI tools
Fin by Intercom
- Fin AI Agent$0.99/outcomeWith any helpdesk: $49/mo minimum incl. 50 outcomes
- Fin + Intercom helpdesk$0.99/outcomePlus Intercom seats from $19/seat/mo
- Fin Voice$1.99/voice outcomeVia sales
Front · Key features
- Shared and personal inboxes in one email-like interface
- Internal comments, assignments and collision detection
- Rules, SLAs and workload balancing
- Front AI for drafts, summaries and tagging
- Knowledge base, chat widget and customer profiles
- Analytics and CRM integrations
Cons
- Expensive per seat
- Starter plan limited to 10 seats
- Ticket-style reporting is weaker than Zendesk
Fin by Intercom · Key features
- Resolution-focused AI agent
- Works on multiple help desks
- Procedures and actions
- Multilingual
- Analytics on resolution
- Guidance controls
Cons
- Costs scale with volume
- Needs good knowledge base
- Configuration effort
Front vs Fin by Intercom: FAQ
Which is cheaper, Front or Fin by Intercom?
Front starts at $35/mo and Fin by Intercom at $49/mo. Both prices are checked on the vendors' own pricing pages.
Do Front and Fin by Intercom have a free plan?
Front has no free plan, a 14-day free trial. Fin by Intercom has no free plan, a 14-day free trial.