Freshdesk vs reception
Freshdesk and reception are both customer support tools. Freshdesk is aimed at small businesses, while reception is aimed at developers and freelancers. Freshdesk costs less, from $23/mo versus $25/mo for reception.
Helpdesk priced below Zendesk
Native in-app support chat for iOS apps, with offers and reviews
| Pricing | Paid · $23 | Paid · $25 |
| Starting price | $23/mo | $25/mo |
| Free plan | No | No |
| Free trial | 14 days | — |
| Built for | Small businesses | Developers, Freelancers, Small businesses |
| Platforms | web, ios, android | ios, web |
| Country | IN · 2010 | — |
| Rating | — | — |
Choose Freshdesk if
SMBs and mid-size companies that want Zendesk-like capabilities at lower cost.
- Strong value versus Zendesk
- Lower per-agent price than Zendesk
- Mature automations and SLAs
Look elsewhere if: Teams wanting the simplest inbox (Help Scout) or AI-first in-app support (Intercom).
Choose reception if
Indie iOS developers and small studios with subscription apps who want support chat linked to revenue and reviews.
- Flat monthly price instead of per-seat or per-resolution fees
- Looks native inside the app rather than a web widget
- Ties support conversations to subscription status and revenue
Look elsewhere if: Teams that need Android, web chat, email and a help center in one tool (Intercom, Crisp, Chatwoot).
Freshdesk vs reception pricing
Freshdesk
- Growth$23/agent/mo$19 billed annually; 500 AI Agent sessions
- Pro$66/agent/mo$55 billed annually; 6,000 MCP actions/yr
- Enterprise$107/agent/mo$89 billed annually; 12,000 MCP actions/yr
reception
- Standard$25/moFlat price, all features; early-adopter rate, next price $50
- EnterpriseCustomFor apps above $30k MRR or 10k+ active users
Freshdesk · Key features
- Email, web form and portal ticketing
- Knowledge base and community forums
- Automations, SLAs, canned responses and collision detection
- Freddy AI agent, copilot and insights
- Omnichannel add-on: chat, WhatsApp, voice
- Reporting, CSAT and marketplace apps
Cons
- Omnichannel costs extra
- AI features gated to higher tiers
- Marketplace apps vary in quality
reception · Key features
- Native chat UI for Swift, React Native and Expo apps on iOS 17+
- AI answers drawn from your docs with handoff to a human
- In-chat discounts, plan offers and paywalls to recover revenue
- One-tap App Store review requests with your own wording
- RevenueCat, Superwall and Adapty context next to each conversation
- Shared inbox for multiple apps plus replies from Telegram
Cons
- iOS only; no Android SDK listed
- Requires iOS 17 or later and Expo development builds
- Messages are not auto-translated between you and users
Freshdesk vs reception: FAQ
Which is cheaper, Freshdesk or reception?
Freshdesk starts at $23/mo and reception at $25/mo. Both prices are checked on the vendors' own pricing pages.
Do Freshdesk and reception have a free plan?
Freshdesk has no free plan, a 14-day free trial. reception has no free plan.