Freshdesk vs Fin by Intercom
Freshdesk and Fin by Intercom are both customer support tools. Freshdesk is aimed at small businesses, while Fin by Intercom is aimed at small businesses and enterprise. Freshdesk costs less, from $23/mo versus $49/mo for Fin by Intercom.
Helpdesk priced below Zendesk
AI customer service agent priced per outcome
| Pricing | Paid · $23 | Paid · $49 |
| Starting price | $23/mo | $49/mo |
| Free plan | No | No |
| Free trial | 14 days | 14 days |
| Built for | Small businesses | Small businesses, Enterprise |
| Platforms | web, ios, android | web |
| Country | IN · 2010 | US · 2023 |
| Rating | — | — |
Choose Freshdesk if
SMBs and mid-size companies that want Zendesk-like capabilities at lower cost.
- Strong value versus Zendesk
- Lower per-agent price than Zendesk
- Mature automations and SLAs
Look elsewhere if: Teams wanting the simplest inbox (Help Scout) or AI-first in-app support (Intercom).
Choose Fin by Intercom if
Support teams with volume and good documentation.
- Pay per outcome
- High resolution rates
- Works with Zendesk too
Look elsewhere if: Very low-volume support.
Freshdesk vs Fin by Intercom pricing
Freshdesk
- Growth$23/agent/mo$19 billed annually; 500 AI Agent sessions
- Pro$66/agent/mo$55 billed annually; 6,000 MCP actions/yr
- Enterprise$107/agent/mo$89 billed annually; 12,000 MCP actions/yr
Fin by Intercom
- Fin AI Agent$0.99/outcomeWith any helpdesk: $49/mo minimum incl. 50 outcomes
- Fin + Intercom helpdesk$0.99/outcomePlus Intercom seats from $19/seat/mo
- Fin Voice$1.99/voice outcomeVia sales
Freshdesk · Key features
- Email, web form and portal ticketing
- Knowledge base and community forums
- Automations, SLAs, canned responses and collision detection
- Freddy AI agent, copilot and insights
- Omnichannel add-on: chat, WhatsApp, voice
- Reporting, CSAT and marketplace apps
Cons
- Omnichannel costs extra
- AI features gated to higher tiers
- Marketplace apps vary in quality
Fin by Intercom · Key features
- Resolution-focused AI agent
- Works on multiple help desks
- Procedures and actions
- Multilingual
- Analytics on resolution
- Guidance controls
Cons
- Costs scale with volume
- Needs good knowledge base
- Configuration effort
Freshdesk vs Fin by Intercom: FAQ
Which is cheaper, Freshdesk or Fin by Intercom?
Freshdesk starts at $23/mo and Fin by Intercom at $49/mo. Both prices are checked on the vendors' own pricing pages.
Do Freshdesk and Fin by Intercom have a free plan?
Freshdesk has no free plan, a 14-day free trial. Fin by Intercom has no free plan, a 14-day free trial.