Freshdesk vs Hiver
Freshdesk and Hiver are both customer support tools aimed at small businesses. Freshdesk costs less, from $23/mo versus $35/mo for Hiver.
| Pricing | Paid · $23 | Paid · $35 |
| Starting price | $23/mo | $35/mo |
| Free plan | No | No |
| Free trial | 14 days | 7 days |
| Built for | Small businesses | Small businesses |
| Platforms | web, ios, android | web |
| Country | IN · 2010 | IN · 2011 |
| Rating | — | — |
Choose Freshdesk if
SMBs and mid-size companies that want Zendesk-like capabilities at lower cost.
- Strong value versus Zendesk
- Lower per-agent price than Zendesk
- Mature automations and SLAs
Look elsewhere if: Teams wanting the simplest inbox (Help Scout) or AI-first in-app support (Intercom).
Choose Hiver if
Google Workspace teams wanting help desk features in Gmail.
- No new interface to learn
- Fast adoption
- Good for Google Workspace teams
Look elsewhere if: Teams on Outlook or high-volume support.
Freshdesk vs Hiver pricing
Freshdesk
- Growth$23/agent/mo$19 billed annually; 500 AI Agent sessions
- Pro$66/agent/mo$55 billed annually; 6,000 MCP actions/yr
- Enterprise$107/agent/mo$89 billed annually; 12,000 MCP actions/yr
Hiver
- Growth$35/user/mo$25/mo billed annually; AI agents, shared inbox, omnichannel
- Pro$65/user/mo$55/mo billed annually; customer portal, SLAs, CSAT
- Elite$95/user/mo$85/mo billed annually; AI QA and AI insights
Freshdesk · Key features
- Email, web form and portal ticketing
- Knowledge base and community forums
- Automations, SLAs, canned responses and collision detection
- Freddy AI agent, copilot and insights
- Omnichannel add-on: chat, WhatsApp, voice
- Reporting, CSAT and marketplace apps
Cons
- Omnichannel costs extra
- AI features gated to higher tiers
- Marketplace apps vary in quality
Hiver · Key features
- Shared inboxes in Gmail
- Assignments, notes and collision alerts
- SLAs and automations
- CSAT surveys and analytics
- Live chat and knowledge base
- AI drafting and summaries
Cons
- Tied to Gmail
- Less powerful than full help desks
- Per-user pricing
Freshdesk vs Hiver: FAQ
Which is cheaper, Freshdesk or Hiver?
Freshdesk starts at $23/mo and Hiver at $35/mo. Both prices are checked on the vendors' own pricing pages.
Do Freshdesk and Hiver have a free plan?
Freshdesk has no free plan, a 14-day free trial. Hiver has no free plan, a 7-day free trial.