Freshdesk vs Gleap
Freshdesk and Gleap are both customer support tools. Freshdesk is aimed at small businesses, while Gleap is aimed at small businesses and developers. Freshdesk costs less, from $23/mo versus $35/mo for Gleap.
Helpdesk priced below Zendesk
AI customer support with bug reports, session replay and code fixes
| Pricing | Paid · $23 | Paid · $35 |
| Starting price | $23/mo | $35/mo |
| Free plan | No | No |
| Free trial | 14 days | 7 days |
| Built for | Small businesses | Small businesses, Developers, Enterprise |
| Platforms | web, ios, android | web, ios, android |
| Country | IN · 2010 | AT |
| Rating | — | — |
Choose Freshdesk if
SMBs and mid-size companies that want Zendesk-like capabilities at lower cost.
- Strong value versus Zendesk
- Lower per-agent price than Zendesk
- Mature automations and SLAs
Look elsewhere if: Teams wanting the simplest inbox (Help Scout) or AI-first in-app support (Intercom).
Choose Gleap if
SaaS and mobile app teams that want customer support, bug reporting and AI-assisted fixes in one platform without per-seat pricing.
- Support conversations and technical bug context live in one tool
- No per-seat fees from the Team plan up
- Kai Support costs $0.29 per resolution and hand-offs are free
Look elsewhere if: Large support operations needing a mature multi-brand help desk, or teams that only want simple visual feedback (Zendesk, Usersnap).
Freshdesk vs Gleap pricing
Freshdesk
- Growth$23/agent/mo$19 billed annually; 500 AI Agent sessions
- Pro$66/agent/mo$55 billed annually; 6,000 MCP actions/yr
- Enterprise$107/agent/mo$89 billed annually; 12,000 MCP actions/yr
Gleap
- Starter$35/mo1 seat, 1 project, 10k MAU, live chat and bug reports; $29/mo yearly
- Team$179/moUnlimited seats, 100k MAU, Kai Resolve; $149/mo billed yearly
- Pro$359/mo200k MAU, SLA policies, custom roles; $299/mo billed yearly
- EnterpriseFrom $1,199/moSSO, invoice billing, custom SLA; from $999/mo billed yearly
Freshdesk · Key features
- Email, web form and portal ticketing
- Knowledge base and community forums
- Automations, SLAs, canned responses and collision detection
- Freddy AI agent, copilot and insights
- Omnichannel add-on: chat, WhatsApp, voice
- Reporting, CSAT and marketplace apps
Cons
- Omnichannel costs extra
- AI features gated to higher tiers
- Marketplace apps vary in quality
Gleap · Key features
- In-app bug reports with screenshots, session replay, console and network logs
- Kai Support AI agent answering from docs, websites, files and YouTube
- Kai Resolve investigating tickets with logs, read-only code and MCP data
- Kai Code turning confirmed bugs into pull requests your team reviews
- Shared inbox for chat, email, WhatsApp, Instagram, Slack and Telegram
- Knowledge base, public roadmap, release notes and surveys
Cons
- No free plan, only a 7-day trial
- Starter has one seat, no session replay and no integrations
- Big price step from $35 Starter to $179 Team billed monthly
Freshdesk vs Gleap: FAQ
Which is cheaper, Freshdesk or Gleap?
Freshdesk starts at $23/mo and Gleap at $35/mo. Both prices are checked on the vendors' own pricing pages.
Do Freshdesk and Gleap have a free plan?
Freshdesk has no free plan, a 14-day free trial. Gleap has no free plan, a 7-day free trial.