Formbricks vs Userback
Formbricks and Userback are both customer feedback & roadmaps tools aimed at developers and small businesses. Userback costs less, from $39/mo versus $74/mo for Formbricks. Both have a free plan.
Open-source in-app surveys
Visual bug reporting and user feedback widget for web apps
| Pricing | Open source · $74 | Freemium · $39 |
| Starting price | $74/mo | $39/mo |
| Free plan | Yes | Yes |
| Free trial | — | — |
| Built for | Developers, Small businesses | Developers, Small businesses, Agencies |
| Platforms | web | web |
| Country | DE · 2022 | AU |
| Rating | — | — |
Choose Formbricks if
Product teams wanting privacy-friendly in-app surveys.
- Open source
- Privacy-first
- In-app focus
Look elsewhere if: Marketing quizzes (Typeform).
Choose Userback if
Web agencies, QA teams and SaaS product teams that need visual bug reports with technical context.
- Bug reports arrive with full technical context
- Non-technical clients can report issues easily
- Broad project management integrations
Look elsewhere if: Teams that mainly want feature voting boards (Canny, Featurebase) or broad behaviour analytics and heatmaps (Hotjar).
Formbricks vs Userback pricing
Formbricks
- Self-hosted$0Open-source self-hosting (see docs)
- Hobby$01 workspace, 250 responses/mo
- Pro$74/mo3 workspaces, 2,000 responses/mo, unlimited seats
- Scale$325/mo5 workspaces, 5,000 responses/mo, roles; 2 months free yearly
Userback
- Free$02 seats, 2 sites; feedback visible for 7 days
- Team$39/mo$29/mo billed annually; 5 seats, 5 sites, Jira and ClickUp sync
- Business$99/mo$79/mo billed annually; unlimited seats, 25 sites, replay, surveys
- Business Plus$199/mo$159/mo billed annually; 50 sites, mobile SDK, API, webhooks
- Feature Portal add-on$39/mo$31/mo billed annually; ideas, voting and public roadmap
Formbricks · Key features
- In-app targeted surveys
- Link surveys
- Mobile SDKs
- Targeting by attributes
- Analytics
- Self-hosting
Cons
- Younger
- Fewer templates
- Self-hosting upkeep
Userback · Key features
- Feedback widget with annotated screenshots and screen recordings
- Automatic capture of browser, device and console logs
- Session replay attached to each feedback report
- In-app surveys and NPS prompts
- Feature Portal with idea voting and public roadmap
- AI summaries and insights across feedback items
Cons
- Free plan hides feedback after seven days
- Session replay and surveys require Business or higher
- Feature Portal is a paid add-on on every paid plan
Formbricks vs Userback: FAQ
Which is cheaper, Formbricks or Userback?
Userback starts at $39/mo and Formbricks at $74/mo. Both prices are checked on the vendors' own pricing pages.
Do Formbricks and Userback have a free plan?
Yes, both Formbricks and Userback have a free plan; paid plans add more usage and features.