Fireflies.ai vs Supernormal

Fireflies.ai is an AI meeting assistant founded in 2016 and based in San Francisco. Its bot, called Fred, joins calls on Zoom, Google Meet, Microsoft Teams, Webex and other platforms to record, transcribe and analyze conversations, and it can also process uploaded audio and video files. Transcription supports more than 100 languages, including Turkish.

After each meeting Fireflies produces a summary, action items, outline and topic trackers, and AskFred lets users ask questions about one meeting or across their whole meeting history. Conversation intelligence shows talk time, sentiment and question counts, which sales and customer success teams use for coaching. Notes and tasks can be pushed automatically into Salesforce, HubSpot, Asana, Notion, Slack and many other tools. The free plan offers limited transcription, AI summaries and storage, while paid seats on Pro, Business and Enterprise add unlimited summaries, more storage, video recording, analytics, SSO and compliance options.

Fireflies fits teams that want a searchable archive of meetings at a low per-seat cost. Accuracy depends on audio quality and accents, and some participants dislike a bot joining the call. Otter.ai is a close competitor focused on live transcription, Gong is a far more expensive revenue intelligence platform, and Granola or Krisp take notes without a bot by capturing audio on the user's device.

Recent additions include a mobile app, AI apps that generate specific outputs such as sales notes or interview scorecards, and real-time AI assistance during meetings.

Supernormal is an AI meeting notetaker founded in 2020 by Colin Treseler, a former product manager at Meta and Klarna, and Fabian Perez, a former design lead at GitHub and Splice. It began as a bot that joined calls and wrote notes; it has since moved to a desktop app that records meetings from your computer's audio, so no bot appears in the participant list.

The Mac and Windows app captures Zoom, Google Meet, Microsoft Teams and Slack huddles, plus in-person conversations and voice notes, and opens a transcript, summary and action items in the web app. Meetings can be grouped into projects, and you can prompt across them to draft follow-up emails, briefs, proposals, slides, spreadsheets and images. An MCP connection exposes this context to other AI tools. Since April 2026 pricing is credit-based: Free gives 15 credits a month, and Team and Business are flat monthly prices with unlimited seats sharing a credit pool.

It suits small teams and agencies that want notes plus finished deliverables without a visible bot. Granola is the closest bot-free rival with a stronger note editor; Otter and Fathom offer more generous transcription and CRM syncing; Fireflies has more integrations.

The switch from per-seat plans to shared credits is the key buying detail. Supernormal does not publish how many credits each task uses, so a busy team can burn through 50 credits quickly. Track usage on the billing page for a few weeks before committing to annual billing.