Featurebase vs UserVoice
Featurebase and UserVoice are both customer feedback & roadmaps tools. Featurebase is aimed at small businesses, while UserVoice is aimed at enterprise and small businesses. Only Featurebase has a free plan.
Feedback, changelog and help center in one
Enterprise product feedback portal with AI analysis and CRM data
| Pricing | Freemium · $29 | Paid |
| Starting price | $29/mo | Not published |
| Free plan | Yes | No |
| Free trial | — | 30 days |
| Built for | Small businesses | Enterprise, Small businesses |
| Platforms | web | web |
| Country | EE · 2021 | US · 2008 |
| Rating | — | — |
Choose Featurebase if
SaaS startups wanting feedback, roadmap, changelog and help center together.
- More features per dollar than Canny
- Generous free plan
- Help center included alongside feedback tools
Look elsewhere if: Enterprises needing Productboard-level product strategy tooling.
Choose UserVoice if
B2B SaaS product teams that must tie feature requests from sales and support to account revenue.
- Not priced per seat, so whole teams can capture feedback
- Strong revenue-weighted prioritization
- Mature Salesforce, Zendesk and Jira integrations
Look elsewhere if: Startups wanting cheap self-serve voting boards or teams needing deep roadmapping (Canny, Productboard).
Featurebase vs UserVoice pricing
Featurebase
- Free$01 seat, live chat, no AI
- Growth$29/seat/moBilled yearly; +$0.49 per AI resolution, API
- Professional$59/seat/moBilled yearly; 20 free Lite seats, SLAs
- Enterprise$99/seat/moBilled yearly; SSO, multi-brand, 50 Lite seats
UserVoice
- CustomCustomPriced by feedback volume, tools and integrations, not seats
Featurebase · Key features
- Feedback boards with voting
- Public roadmap and changelog
- In-app surveys and NPS
- Help center / knowledge base
- Revenue-weighted prioritization via Stripe
- Integrations with support and dev tools
Cons
- Younger product
- Fewer enterprise references
- Some integrations less deep than Canny
UserVoice · Key features
- Branded feedback portals with voting, comments and status updates
- Chrome extension to log requests from email and helpdesk tools
- Salesforce and HubSpot enrichment to weight ideas by revenue
- AI theme detection plus sentiment and urgency scoring
- AI Agent that answers natural-language questions about feedback
- Internal roadmaps and bulk status notifications to requesters
Cons
- No public pricing
- Expensive for startups and small teams
- Roadmapping is lighter than Productboard
Featurebase vs UserVoice: FAQ
Do Featurebase and UserVoice have a free plan?
Featurebase has a free plan. UserVoice has no free plan, a 30-day free trial.