Featurebase vs Userback
Featurebase and Userback are both customer feedback & roadmaps tools. Featurebase is aimed at small businesses, while Userback is aimed at developers and small businesses. Featurebase costs less, from $29/mo versus $39/mo for Userback. Both have a free plan.
Feedback, changelog and help center in one
Visual bug reporting and user feedback widget for web apps
| Pricing | Freemium · $29 | Freemium · $39 |
| Starting price | $29/mo | $39/mo |
| Free plan | Yes | Yes |
| Free trial | — | — |
| Built for | Small businesses | Developers, Small businesses, Agencies |
| Platforms | web | web |
| Country | EE · 2021 | AU |
| Rating | — | — |
Choose Featurebase if
SaaS startups wanting feedback, roadmap, changelog and help center together.
- More features per dollar than Canny
- Generous free plan
- Help center included alongside feedback tools
Look elsewhere if: Enterprises needing Productboard-level product strategy tooling.
Choose Userback if
Web agencies, QA teams and SaaS product teams that need visual bug reports with technical context.
- Bug reports arrive with full technical context
- Non-technical clients can report issues easily
- Broad project management integrations
Look elsewhere if: Teams that mainly want feature voting boards (Canny, Featurebase) or broad behaviour analytics and heatmaps (Hotjar).
Featurebase vs Userback pricing
Featurebase
- Free$01 seat, live chat, no AI
- Growth$29/seat/moBilled yearly; +$0.49 per AI resolution, API
- Professional$59/seat/moBilled yearly; 20 free Lite seats, SLAs
- Enterprise$99/seat/moBilled yearly; SSO, multi-brand, 50 Lite seats
Userback
- Free$02 seats, 2 sites; feedback visible for 7 days
- Team$39/mo$29/mo billed annually; 5 seats, 5 sites, Jira and ClickUp sync
- Business$99/mo$79/mo billed annually; unlimited seats, 25 sites, replay, surveys
- Business Plus$199/mo$159/mo billed annually; 50 sites, mobile SDK, API, webhooks
- Feature Portal add-on$39/mo$31/mo billed annually; ideas, voting and public roadmap
Featurebase · Key features
- Feedback boards with voting
- Public roadmap and changelog
- In-app surveys and NPS
- Help center / knowledge base
- Revenue-weighted prioritization via Stripe
- Integrations with support and dev tools
Cons
- Younger product
- Fewer enterprise references
- Some integrations less deep than Canny
Userback · Key features
- Feedback widget with annotated screenshots and screen recordings
- Automatic capture of browser, device and console logs
- Session replay attached to each feedback report
- In-app surveys and NPS prompts
- Feature Portal with idea voting and public roadmap
- AI summaries and insights across feedback items
Cons
- Free plan hides feedback after seven days
- Session replay and surveys require Business or higher
- Feature Portal is a paid add-on on every paid plan
Featurebase vs Userback: FAQ
Which is cheaper, Featurebase or Userback?
Featurebase starts at $29/mo and Userback at $39/mo. Both prices are checked on the vendors' own pricing pages.
Do Featurebase and Userback have a free plan?
Yes, both Featurebase and Userback have a free plan; paid plans add more usage and features.