Featurebase vs Trustpilot
Featurebase and Trustpilot are both customer feedback & roadmaps tools. Featurebase is aimed at small businesses, while Trustpilot is aimed at E-commerce and small businesses. Featurebase costs less, from $29/mo versus $99/mo for Trustpilot. Both have a free plan.
Feedback, changelog and help center in one
Public review platform with tools to collect and show customer reviews
| Pricing | Freemium · $29 | Freemium · $99 |
| Starting price | $29/mo | $99/mo |
| Free plan | Yes | Yes |
| Free trial | — | 14 days |
| Built for | Small businesses | E-commerce, Small businesses, Enterprise |
| Platforms | web | web |
| Country | EE · 2021 | DK · 2007 |
| Rating | — | — |
Choose Featurebase if
SaaS startups wanting feedback, roadmap, changelog and help center together.
- More features per dollar than Canny
- Generous free plan
- Help center included alongside feedback tools
Look elsewhere if: Enterprises needing Productboard-level product strategy tooling.
Choose Trustpilot if
Consumer-facing e-commerce and service companies that want a recognized, independent review profile and on-site trust widgets.
- Widely recognized consumer trust badge in Europe and the US
- Free plan lets small shops claim a profile and invite reviews
- Large set of e-commerce and CRM integrations for automated invites
Look elsewhere if: B2B software companies or teams that only need private customer feedback (G2, Qualtrics, SurveySparrow).
Featurebase vs Trustpilot pricing
Featurebase
- Free$01 seat, live chat, no AI
- Growth$29/seat/moBilled yearly; +$0.49 per AI resolution, API
- Professional$59/seat/moBilled yearly; 20 free Lite seats, SLAs
- Enterprise$99/seat/moBilled yearly; SSO, multi-brand, 50 Lite seats
Trustpilot
- Free$050 review invitations/mo, 1 user, company profile
- Starter$99/moBilled annually; firms under $5M revenue; 100 invitations/mo
- Plus$319/moBilled annually; 300 invitations/mo, 10 widgets, 3 users
- Premium$799/moBilled annually; 1,000 invitations/mo, 21 widgets, 10 users
- EnterpriseCustomUnlimited invitations, up to 1,000 users
Featurebase · Key features
- Feedback boards with voting
- Public roadmap and changelog
- In-app surveys and NPS
- Help center / knowledge base
- Revenue-weighted prioritization via Stripe
- Integrations with support and dev tools
Cons
- Younger product
- Fewer enterprise references
- Some integrations less deep than Canny
Trustpilot · Key features
- Free claimed company profile with replies to every review
- Automatic review invitations triggered from Shopify, WooCommerce and other stores
- TrustBox widgets that show star ratings and reviews on your website
- Service and product reviews, with product reviews on higher plans
- Review flagging and moderation workflow for fake or abusive reviews
- Analytics on ratings, sentiment and topics across reviews
Cons
- Paid plans require a 12-month commitment
- Pricing is per domain, which adds up for multi-site brands
- Invitation caps are low on Starter and Plus
Featurebase vs Trustpilot: FAQ
Which is cheaper, Featurebase or Trustpilot?
Featurebase starts at $29/mo and Trustpilot at $99/mo. Both prices are checked on the vendors' own pricing pages.
Do Featurebase and Trustpilot have a free plan?
Yes, both Featurebase and Trustpilot have a free plan; paid plans add more usage and features.