Faylee vs Trustpilot
Faylee and Trustpilot are both customer feedback & roadmaps tools. Faylee is aimed at developers and small businesses, while Trustpilot is aimed at E-commerce and small businesses. Faylee costs less, from $15/mo versus $99/mo for Trustpilot. Both have a free plan.
Browser bug recorder that coding agents can read through MCP
Public review platform with tools to collect and show customer reviews
| Pricing | Freemium · $15 | Freemium · $99 |
| Starting price | $15/mo | $99/mo |
| Free plan | Yes | Yes |
| Free trial | 14 days | 14 days |
| Built for | Developers, Small businesses | E-commerce, Small businesses, Enterprise |
| Platforms | web | web |
| Country | RS | DK · 2007 |
| Rating | — | — |
Choose Faylee if
Web product teams that want bug reports their developers and AI coding agents can act on without asking for repro steps.
- Only members who record are billed; viewers are free
- MCP access is included on the free plan
- Secrets are masked in the browser before anything uploads
Look elsewhere if: Teams that need to record native desktop or mobile apps or collect design feedback from clients (Userback, Usersnap).
Choose Trustpilot if
Consumer-facing e-commerce and service companies that want a recognized, independent review profile and on-site trust widgets.
- Widely recognized consumer trust badge in Europe and the US
- Free plan lets small shops claim a profile and invite reviews
- Large set of e-commerce and CRM integrations for automated invites
Look elsewhere if: B2B software companies or teams that only need private customer feedback (G2, Qualtrics, SurveySparrow).
Faylee vs Trustpilot pricing
Faylee
- Free$03 members, 30 recordings/mo up to 5 min, 14-day history
- Team$15/member/moPer recording member; $12/mo billed yearly ($144/yr), 14-day trial
- EnterpriseCustomAnnual contract, invoicing, DPA, retention policies, SLA
Trustpilot
- Free$050 review invitations/mo, 1 user, company profile
- Starter$99/moBilled annually; firms under $5M revenue; 100 invitations/mo
- Plus$319/moBilled annually; 300 invitations/mo, 10 widgets, 3 users
- Premium$799/moBilled annually; 1,000 invitations/mo, 21 widgets, 10 users
- EnterpriseCustomUnlimited invitations, up to 1,000 users
Faylee · Key features
- Screen, console, network bodies, clicks and device on one timeline
- Instant replay of the last few minutes, kept locally until shared
- Page (DOM) replay alongside the video recording
- Copy as cURL, HAR export and source-mapped stack traces
- MCP server and CLI that let coding agents read reports and comment back
- Recording links and a site widget for customers (Team plan)
Cons
- Records only web pages in Chromium browsers, no desktop or mobile apps
- AI summaries and likely cause analysis require the Team plan
- Free recordings are hidden after 14 days
Trustpilot · Key features
- Free claimed company profile with replies to every review
- Automatic review invitations triggered from Shopify, WooCommerce and other stores
- TrustBox widgets that show star ratings and reviews on your website
- Service and product reviews, with product reviews on higher plans
- Review flagging and moderation workflow for fake or abusive reviews
- Analytics on ratings, sentiment and topics across reviews
Cons
- Paid plans require a 12-month commitment
- Pricing is per domain, which adds up for multi-site brands
- Invitation caps are low on Starter and Plus
Faylee vs Trustpilot: FAQ
Which is cheaper, Faylee or Trustpilot?
Faylee starts at $15/mo and Trustpilot at $99/mo. Both prices are checked on the vendors' own pricing pages.
Do Faylee and Trustpilot have a free plan?
Yes, both Faylee and Trustpilot have a free plan; paid plans add more usage and features.