Faylee vs Pisano
Faylee and Pisano are both customer feedback & roadmaps tools. Faylee is aimed at developers and small businesses, while Pisano is aimed at enterprise. Only Faylee has a free plan.
Browser bug recorder that coding agents can read through MCP
Customer and employee experience platform with flat-fee licensing
| Pricing | Freemium · $15 | Paid |
| Starting price | $15/mo | Not published |
| Free plan | Yes | No |
| Free trial | 14 days | — |
| Built for | Developers, Small businesses | Enterprise |
| Platforms | web | web |
| Country | RS | — · 2015 |
| Rating | — | — |
Choose Faylee if
Web product teams that want bug reports their developers and AI coding agents can act on without asking for repro steps.
- Only members who record are billed; viewers are free
- MCP access is included on the free plan
- Secrets are masked in the browser before anything uploads
Look elsewhere if: Teams that need to record native desktop or mobile apps or collect design feedback from clients (Userback, Usersnap).
Choose Pisano if
Banks, insurers and retailers that need enterprise voice-of-customer programs across digital and physical channels at a predictable flat fee.
- Flat-fee licensing with no caps on surveys or responses
- Fast implementation, highlighted by Gartner
- Strong track record with Turkish banks and insurers
Look elsewhere if: Small businesses wanting a cheap self-serve survey tool or research teams needing advanced statistics (SurveySparrow, Typeform, Qualtrics).
Faylee vs Pisano pricing
Faylee
- Free$03 members, 30 recordings/mo up to 5 min, 14-day history
- Team$15/member/moPer recording member; $12/mo billed yearly ($144/yr), 14-day trial
- EnterpriseCustomAnnual contract, invoicing, DPA, retention policies, SLA
Pisano
- PlatformCustomFlat-fee license, no usage caps; support and training included
- Power-upsCustomAdd-ons: text analytics, workflows, Leo AI assistant
Faylee · Key features
- Screen, console, network bodies, clicks and device on one timeline
- Instant replay of the last few minutes, kept locally until shared
- Page (DOM) replay alongside the video recording
- Copy as cURL, HAR export and source-mapped stack traces
- MCP server and CLI that let coding agents read reports and comment back
- Recording links and a site widget for customers (Team plan)
Cons
- Records only web pages in Chromium browsers, no desktop or mobile apps
- AI summaries and likely cause analysis require the Team plan
- Free recordings are hidden after 14 days
Pisano · Key features
- Surveys and interactive flows for NPS, CSAT and CES programs
- Feedback channels including email, SMS, WhatsApp, web widget and mobile
- Links, QR codes and feedback tablets for physical locations
- Escalation automation and a built-in ticket manager to close the loop
- Dashboards, customer journey mapping and analytics
- AI text analytics and Leo, an AI assistant for experience data
Cons
- No public prices, self-serve plan or free trial
- AI features have been catching up rather than leading, per Gartner
- Smaller integration ecosystem than Qualtrics or Medallia
Faylee vs Pisano: FAQ
Do Faylee and Pisano have a free plan?
Faylee has a free plan. Pisano has no free plan.
Which is better for small businesses, Faylee or Pisano?
Faylee lists small businesses as a core audience, while Pisano is aimed more at enterprise.