Crisp vs Plain
Crisp and Plain are both customer support tools. Crisp is aimed at small businesses and freelancers, while Plain is aimed at developers and small businesses. Both have a free plan.
Crisp
Affordable all-in-one messaging and helpdesk
Plain
Support tool built for B2B and technical teams
| Pricing | Freemium · $45 | Freemium · $45 |
| Starting price | $45/mo | $45/mo |
| Free plan | Yes | Yes |
| Free trial | 14 days | 14 days |
| Built for | Small businesses, Freelancers | Developers, Small businesses |
| Platforms | web, ios, android, macos, windows | web |
| Country | FR · 2015 | GB · 2020 |
| Rating | — | — |
Choose Crisp if
Small teams and indie founders who want chat, inbox and help center in one affordable package.
- Per-workspace pricing, not per agent
- Many channels in one inbox
- Free plan with 2 seats and apps
Look elsewhere if: Large support organizations needing advanced analytics, QA and enterprise permissions.
Choose Plain if
B2B and developer-focused SaaS.
- Built for B2B support in Slack
- Developer-friendly API
- Modern, fast UI
Look elsewhere if: High-volume consumer support (Zendesk, Gorgias).
Crisp vs Plain pricing
Crisp
- Free$02 seats, 100 customer profiles
- Mini$45/workspace/mo4 seats, 5,000 profiles, $5 AI credits
- Essentials$95/workspace/mo10 seats, 50,000 profiles, 2 sub-inboxes
- Plus$295/workspace/mo20+ seats, 200,000 profiles, 5 sub-inboxes
- EnterpriseCustomDedicated onboarding, custom SLAs, team training
Plain
- Foundation$45/user/moBilled annually; up to 5 seats, 1,000 AI credits/mo
- Horizon$99/user/moBilled annually; 3-10 seats, 2,500 AI credits, SLAs, Teams
- FrontierCustomMultiple workspaces, SSO/SCIM, HIPAA
Crisp · Key features
- Live chat widget with mobile and desktop apps
- Shared inbox for email, Messenger, Instagram, WhatsApp, Telegram and SMS
- Knowledge base and chatbot builder
- Light CRM with contact profiles and segments
- Campaigns and sequences for onboarding emails
- Co-browsing, screen sharing and MagicReply AI
Cons
- Reporting and permissions are basic
- Knowledge base lacks advanced customization
- Email deliverability for campaigns is not its strength
Plain · Key features
- Unified inbox for Slack, Teams, email, Discord, chat
- Customer context via API
- Tiers, SLAs and routing
- AI triage and drafting
- Linear and Jira integration
- API-first architecture
Cons
- Per-seat pricing
- Less suited for B2C volume
- Younger product
Crisp vs Plain: FAQ
Do Crisp and Plain have a free plan?
Yes, both Crisp and Plain have a free plan; paid plans add more usage and features.