Crisp vs Intercom
Crisp and Intercom are both customer support tools. Crisp is aimed at small businesses and freelancers, while Intercom is aimed at small businesses and enterprise. Intercom costs less, from $39/mo versus $45/mo for Crisp. Only Crisp has a free plan.
| Pricing | Freemium · $45 | Paid · $39 |
| Starting price | $45/mo | $39/mo |
| Free plan | Yes | No |
| Free trial | 14 days | 14 days |
| Built for | Small businesses, Freelancers | Small businesses, Enterprise |
| Platforms | web, ios, android, macos, windows | web, ios, android |
| Country | FR · 2015 | US · 2011 |
| Rating | — | — |
Choose Crisp if
Small teams and indie founders who want chat, inbox and help center in one affordable package.
- Per-workspace pricing, not per agent
- Many channels in one inbox
- Free plan with 2 seats and apps
Look elsewhere if: Large support organizations needing advanced analytics, QA and enterprise permissions.
Choose Intercom if
B2B and B2C SaaS companies with meaningful support volume and a good knowledge base.
- Fin is among the best AI support agents on the market
- Excellent in-app messenger and SaaS integrations
- Mature workflows and reporting
Look elsewhere if: Very small teams or budget-sensitive startups; Crisp, Chatwoot or Plain cover the basics for far less.
Crisp vs Intercom pricing
Crisp
- Free$02 seats, 100 customer profiles
- Mini$45/workspace/mo4 seats, 5,000 profiles, $5 AI credits
- Essentials$95/workspace/mo10 seats, 50,000 profiles, 2 sub-inboxes
- Plus$295/workspace/mo20+ seats, 200,000 profiles, 5 sub-inboxes
- EnterpriseCustomDedicated onboarding, custom SLAs, team training
Intercom
- Essential$39/seat/mo$29 billed annually; Fin AI $0.99/outcome
- Advanced$99/seat/mo$85 billed annually; workflows, 20 Lite seats
- Expert$139/seat/mo$132 billed annually; SSO, HIPAA, 50 Lite seats
Crisp · Key features
- Live chat widget with mobile and desktop apps
- Shared inbox for email, Messenger, Instagram, WhatsApp, Telegram and SMS
- Knowledge base and chatbot builder
- Light CRM with contact profiles and segments
- Campaigns and sequences for onboarding emails
- Co-browsing, screen sharing and MagicReply AI
Cons
- Reporting and permissions are basic
- Knowledge base lacks advanced customization
- Email deliverability for campaigns is not its strength
Intercom · Key features
- Fin AI agent trained on your help center, docs and past conversations
- Omnichannel inbox: chat, email, WhatsApp, SMS, social
- Help center with AI-assisted article suggestions
- Workflows: visual automation for routing, SLAs and bots
- Proactive support: product tours, banners, outbound messages
- Reporting on resolution rate, CSAT and team performance
Cons
- Pricing is complex: seats plus per-outcome AI fees
- Expensive for small teams compared with Crisp or Chatwoot
- Frequent packaging changes over the years
Crisp vs Intercom: FAQ
Which is cheaper, Crisp or Intercom?
Intercom starts at $39/mo and Crisp at $45/mo. Both prices are checked on the vendors' own pricing pages.
Do Crisp and Intercom have a free plan?
Crisp has a free plan. Intercom has no free plan, a 14-day free trial.