Chatbase vs Zoho Desk
Chatbase and Zoho Desk are both customer support tools. Chatbase is aimed at small businesses, while Zoho Desk is aimed at small businesses and enterprise. Zoho Desk costs less, from $7/mo versus $40/mo for Chatbase. Only Zoho Desk has a free plan.
Custom ChatGPT for your website in minutes
Multichannel help desk with the Zia AI assistant from Zoho
| Pricing | Paid · $40 | Freemium · $7 |
| Starting price | $40/mo | $7/mo |
| Free plan | No | Yes |
| Free trial | 7 days | 15 days |
| Built for | Small businesses | Small businesses, Enterprise |
| Platforms | web | web, ios, android |
| Country | US · 2023 | IN |
| Rating | — | — |
Choose Chatbase if
SMBs wanting an AI support bot from their content quickly.
- Very fast setup
- Good for small businesses
- Actions extend beyond Q&A
Look elsewhere if: Teams needing complex, tested flows (Voiceflow, Botpress).
Choose Zoho Desk if
Small and mid-sized support teams, especially Zoho CRM users, that want a full-featured help desk at a lower per-agent price than Zendesk.
- Much lower per-agent cost than Zendesk at comparable tiers
- Free plan for up to three agents
- Tight integration with Zoho CRM and the wider Zoho suite
Look elsewhere if: Teams that need the largest third-party app ecosystem or a very simple shared inbox (Zendesk, Help Scout).
Chatbase vs Zoho Desk pricing
Chatbase
- Hobby$40/mo$32/mo billed annually; 700 message credits, 1 agent, 2 members
- Standard$150/mo$120/mo billed annually; 4,000 credits, 3 members
- Pro$500/mo$400/mo billed annually; 15,000 credits, 5 members
- EnterpriseCustomCustom usage
Zoho Desk
- Free$0Up to 3 agents, email ticketing basics
- Express$7/agent/moBilled annually; AI agents with BYOK or Zoho LLM
- Standard$14/agent/moBilled annually; live chat, knowledge base, answer bot
- Professional$23/agent/moBilled annually; Zia AI, Blueprints, telephony
- Enterprise$40/agent/moBilled annually; multi-brand, skill routing, sandbox
Chatbase · Key features
- Train agents on websites, files and docs
- Embeddable chat widget
- Actions: booking, lookups, ticket creation
- Human handoff and lead capture
- Multi-channel deployment
- Analytics and conversation review
Cons
- Credit-based pricing
- Less control than Voiceflow
- Answer quality depends on source content
Zoho Desk · Key features
- Unified ticket queue for email, chat, phone, social and messaging
- Round-robin and skill-based assignment with SLAs and escalations
- Blueprints to enforce step-by-step support processes
- Multilingual help center with knowledge base and community forum
- AI agents on Express with bring-your-own-key or Zoho LLM
- Zia assistant for sentiment, reply suggestions and anomaly detection
Cons
- Interface feels dense and dated in places
- Blueprints, telephony and full Zia require Professional or higher
- Monthly billing is significantly pricier than annual
Chatbase vs Zoho Desk: FAQ
Which is cheaper, Chatbase or Zoho Desk?
Zoho Desk starts at $7/mo and Chatbase at $40/mo. Both prices are checked on the vendors' own pricing pages.
Do Chatbase and Zoho Desk have a free plan?
Chatbase has no free plan, a 7-day free trial. Zoho Desk has a free plan.