Chatbase vs Freshdesk
Chatbase and Freshdesk are both customer support tools aimed at small businesses. Freshdesk costs less, from $23/mo versus $40/mo for Chatbase.
| Pricing | Paid · $40 | Paid · $23 |
| Starting price | $40/mo | $23/mo |
| Free plan | No | No |
| Free trial | 7 days | 14 days |
| Built for | Small businesses | Small businesses |
| Platforms | web | web, ios, android |
| Country | US · 2023 | IN · 2010 |
| Rating | — | — |
Choose Chatbase if
SMBs wanting an AI support bot from their content quickly.
- Very fast setup
- Good for small businesses
- Actions extend beyond Q&A
Look elsewhere if: Teams needing complex, tested flows (Voiceflow, Botpress).
Choose Freshdesk if
SMBs and mid-size companies that want Zendesk-like capabilities at lower cost.
- Strong value versus Zendesk
- Lower per-agent price than Zendesk
- Mature automations and SLAs
Look elsewhere if: Teams wanting the simplest inbox (Help Scout) or AI-first in-app support (Intercom).
Chatbase vs Freshdesk pricing
Chatbase
- Hobby$40/mo$32/mo billed annually; 700 message credits, 1 agent, 2 members
- Standard$150/mo$120/mo billed annually; 4,000 credits, 3 members
- Pro$500/mo$400/mo billed annually; 15,000 credits, 5 members
- EnterpriseCustomCustom usage
Freshdesk
- Growth$23/agent/mo$19 billed annually; 500 AI Agent sessions
- Pro$66/agent/mo$55 billed annually; 6,000 MCP actions/yr
- Enterprise$107/agent/mo$89 billed annually; 12,000 MCP actions/yr
Chatbase · Key features
- Train agents on websites, files and docs
- Embeddable chat widget
- Actions: booking, lookups, ticket creation
- Human handoff and lead capture
- Multi-channel deployment
- Analytics and conversation review
Cons
- Credit-based pricing
- Less control than Voiceflow
- Answer quality depends on source content
Freshdesk · Key features
- Email, web form and portal ticketing
- Knowledge base and community forums
- Automations, SLAs, canned responses and collision detection
- Freddy AI agent, copilot and insights
- Omnichannel add-on: chat, WhatsApp, voice
- Reporting, CSAT and marketplace apps
Cons
- Omnichannel costs extra
- AI features gated to higher tiers
- Marketplace apps vary in quality
Chatbase vs Freshdesk: FAQ
Which is cheaper, Chatbase or Freshdesk?
Freshdesk starts at $23/mo and Chatbase at $40/mo. Both prices are checked on the vendors' own pricing pages.
Do Chatbase and Freshdesk have a free plan?
Chatbase has no free plan, a 7-day free trial. Freshdesk has no free plan, a 14-day free trial.