CBOT vs Voiceflow

CBOT is an enterprise conversational AI company founded in 2017 and based at Istanbul Teknokent in Avcılar, Istanbul. Led by CEO Mete Aktaş, it builds voice and chat AI agents for large organisations, mainly in banking, insurance, telecom and retail. Its customers include Ziraat Bankası, Halkbank and Garanti BBVA, and QNB's mobile banking assistant Q runs on the CBOT Platform. Gartner featured the company in its Competitive Landscape: Conversational Solutions 2025 report.

The CBOT Platform is used to build, operate, monitor and improve AI agents alongside human teams. Voice agents handle calls for collections, identity verification, appointments and customer service; digital agents work across web, WhatsApp, Instagram and SMS or run behind the scenes to trigger workflows and update records. A customer service workspace gives human agents cross-channel history, live answer suggestions and summaries. It also sells packaged digital employees such as TAHSİLDAR for collections, plus its own LLM. Guardrails, observability and evaluation are built in, and it can be deployed in public cloud, private cloud, on-premises or hybrid. Pricing is not published.

CBOT fits regulated enterprises that need Turkish-language voice automation and on-premises deployment. It is not a self-serve tool: Botpress and Voiceflow let small teams build bots on a free tier, and Landbot is simpler for marketing chatbots.

Buying tip: ask for sector references and start with a pilot on one high-volume use case, such as collections calls.

Voiceflow is a collaborative platform for designing, testing and deploying AI agents for customer support and other conversational experiences. Founded in Toronto, it began as a tool for building Alexa and Google Assistant voice apps and has evolved into an agent builder used by CX, product and conversation design teams who want control over how an AI agent behaves.

Agents are built on a visual canvas that mixes LLM prompts, knowledge base retrieval over uploaded documents and websites, conditions, variables, custom functions and API calls. Teams test conversations in the editor, review transcripts and analytics, manage versions and collaborate with comments and roles. Agents can be deployed as a web chat widget, on voice channels through telephony integrations such as Twilio, inside help desks, or through the API in custom interfaces, and several LLM providers can be used. A free plan suits experiments, and paid Pro and Business plans are priced per editor with monthly credits, plus Enterprise with private cloud and SSO.

Voiceflow fits companies that need a carefully designed, tested support agent that integrates with their own systems. Editor-based pricing and credit consumption need monitoring, complex flows have a learning curve, and good results require conversation design discipline. Botpress is a close alternative with a developer focus, Intercom Fin and Zendesk AI agents are simpler if you already use those help desks, and Chatbase or Tidio Lyro are quicker no-setup bots for small businesses.