AloTech vs SESTEK
AloTech and SESTEK are both Customer support tools. Here is how they compare on pricing, audience, platforms and community votes.
Cloud contact center software from Türkiye, sold abroad as CCS
Voice-first conversational AI and speech analytics for contact centers
| Pricing | Paid | Paid |
| Built for | Small businesses, Enterprise | Enterprise |
| Platforms | web | web |
| Country | TR | TR · 2000 |
| Community votes | 0 | 0 |
| Rating | — | — |
AloTech
AloTech is a Turkish cloud contact center platform founded by Cenk Soyak and İdris Avcı and selected as an Endeavor company in 2014. Outside Türkiye it sells the same product as Call Center Studio, running on Google Cloud. It replaces on-premise call center hardware with a browser-based system for inbound and outbound calls plus written channels.
Voice features include ACD, CTI, IVR, speech recognition and text-to-speech, number masking, predictive, preview and IVR dialers, answering machine detection and call and screen recording. Written channels cover web chat, WhatsApp, Facebook Messenger, Telegram, SMS, email and video calls. An AI layer adds AI Maestro, agent assist, AI-based quality scoring (CX Quality), CX Insights and accent neutralization. Pricing is per user per month in Turkish lira with no long-term commitment: a cheaper written-only package and a full voice plus written package.
It suits Turkish companies running 10 to several hundred agents, from e-commerce support teams to outsourcers. Bulutfon and Verimor are lighter, cheaper virtual PBX options for small offices; Zendesk and Freshdesk are ticketing tools that AloTech complements through its Zendesk CTI app. Genesys and Five9 compete for large global deployments.
AloTech reports 650+ customers, 20,000+ users and over 65 million call minutes a month, with ISO 27001:2022 and ISO 42001:2023 certificates. Call Center Studio partnered with Globe Business in the Philippines in November 2025, and in October 2026 Parloa named AloTech its strategic AI partner in Türkiye.
SESTEK
SESTEK is a conversational AI and speech technology company founded in Istanbul in 2000 by Levent Arslan, a former Boğaziçi University professor. Since October 2022 it has been part of Unifonic, the Saudi customer engagement platform. SESTEK builds AI for contact centers: virtual agents that answer calls and chats, in-house speech recognition and text to speech, and analytics that transcribe and score every customer conversation. Much of the suite has been sold under the Knovvu brand.
The product line covers AI agents (the Knovvu Virtual Agent gained LLM-based agentic capabilities in April 2025), Agent Assist and Agent Copilot for live guidance to human agents, a Virtual Translator, conversational analytics, automated quality management (AQM) and coaching. The same codebase runs in the public cloud, hybrid or fully on-premise. There are no public plans: every deal is an enterprise project with a custom quote.
SESTEK fits large contact centers in banking, telecom and energy, especially where Turkish or Arabic speech accuracy and on-prem hosting matter. It is not a self-serve chatbot for small sites. Yellow.ai is broader on omnichannel chat, Ada is a cloud-only service automation product for digital brands, and CBOT is the closest local rival in Turkish banking; SESTEK is stronger on voice and speech analytics than all three.
Recent proof point: Arçelik put Knovvu Agentic AI live in its Turkish call center in January 2026, and SESTEK's case study reports 70% of cases resolved without a human agent. Buying tip: run a pilot on your own recorded calls first.