AloTech vs Microsoft 365
AloTech and Microsoft 365 are both Team communication tools. Here is how they compare on pricing, audience, platforms and community votes.
Cloud contact center software from Türkiye, sold abroad as CCS
Word, Excel, Outlook, Teams and OneDrive in one subscription
| Pricing | Paid | Freemium · $2 |
| Built for | Small businesses, Enterprise | Small businesses, Enterprise, Freelancers |
| Platforms | web | web, windows, macos, ios, android |
| Country | TR | US · 2011 |
| Community votes | 0 | 0 |
| Rating | — | — |
AloTech
AloTech is a Turkish cloud contact center platform founded by Cenk Soyak and İdris Avcı and selected as an Endeavor company in 2014. Outside Türkiye it sells the same product as Call Center Studio, running on Google Cloud. It replaces on-premise call center hardware with a browser-based system for inbound and outbound calls plus written channels.
Voice features include ACD, CTI, IVR, speech recognition and text-to-speech, number masking, predictive, preview and IVR dialers, answering machine detection and call and screen recording. Written channels cover web chat, WhatsApp, Facebook Messenger, Telegram, SMS, email and video calls. An AI layer adds AI Maestro, agent assist, AI-based quality scoring (CX Quality), CX Insights and accent neutralization. Pricing is per user per month in Turkish lira with no long-term commitment: a cheaper written-only package and a full voice plus written package.
It suits Turkish companies running 10 to several hundred agents, from e-commerce support teams to outsourcers. Bulutfon and Verimor are lighter, cheaper virtual PBX options for small offices; Zendesk and Freshdesk are ticketing tools that AloTech complements through its Zendesk CTI app. Genesys and Five9 compete for large global deployments.
AloTech reports 650+ customers, 20,000+ users and over 65 million call minutes a month, with ISO 27001:2022 and ISO 42001:2023 certificates. Call Center Studio partnered with Globe Business in the Philippines in November 2025, and in October 2026 Parloa named AloTech its strategic AI partner in Türkiye.
Microsoft 365
Microsoft 365 is Microsoft's subscription suite of productivity apps and cloud services: Word, Excel, PowerPoint, Outlook, OneNote, OneDrive and, on business plans, Teams, Exchange email and SharePoint. It grew out of Office 365, launched in 2011, and took the Microsoft 365 name for consumer and small-business plans in 2020. Copilot AI is now built into the apps.
The suite is split into home and business lines. Free web and mobile apps work with a Microsoft account and 5 GB of OneDrive. Home plans run from Basic at $1.99 a month (100 GB, no desktop apps) to Personal, Family and Premium, which add desktop apps, 1 to 2 TB of storage and growing Copilot limits. Business plans start at Business Basic (web apps, Teams, email), Business Standard adds desktop apps, and Business Premium adds Intune device management and Defender security.
Microsoft 365 fits any organization that lives in Excel and Outlook, needs strong admin and compliance controls, or works with clients who send Office files. Real-time co-editing is good but feels less fluid than in Google Workspace, and the licensing maze confuses small buyers. Google Drive with Docs suits browser-first teams, Notion is better for wikis and lightweight project docs, and Slack offers a richer chat ecosystem than Teams.
Microsoft raised US business list prices on July 1, 2026: Business Basic moved from $6 to $7 and Business Standard from $12.50 to $14 per user per month, while Business Premium stayed at $22. Existing customers keep old pricing until their first renewal after that date.