AloTech vs Loomio

AloTech is a Turkish cloud contact center platform founded by Cenk Soyak and İdris Avcı and selected as an Endeavor company in 2014. Outside Türkiye it sells the same product as Call Center Studio, running on Google Cloud. It replaces on-premise call center hardware with a browser-based system for inbound and outbound calls plus written channels.

Voice features include ACD, CTI, IVR, speech recognition and text-to-speech, number masking, predictive, preview and IVR dialers, answering machine detection and call and screen recording. Written channels cover web chat, WhatsApp, Facebook Messenger, Telegram, SMS, email and video calls. An AI layer adds AI Maestro, agent assist, AI-based quality scoring (CX Quality), CX Insights and accent neutralization. Pricing is per user per month in Turkish lira with no long-term commitment: a cheaper written-only package and a full voice plus written package.

It suits Turkish companies running 10 to several hundred agents, from e-commerce support teams to outsourcers. Bulutfon and Verimor are lighter, cheaper virtual PBX options for small offices; Zendesk and Freshdesk are ticketing tools that AloTech complements through its Zendesk CTI app. Genesys and Five9 compete for large global deployments.

AloTech reports 650+ customers, 20,000+ users and over 65 million call minutes a month, with ISO 27001:2022 and ISO 42001:2023 certificates. Call Center Studio partnered with Globe Business in the Philippines in November 2025, and in October 2026 Parloa named AloTech its strategic AI partner in Türkiye.

Loomio is a collaborative decision-making tool that helps groups discuss and decide asynchronously instead of in meetings. It was created in 2012 in Wellington, New Zealand, by people involved in the Occupy movement, and is run by a worker-owned cooperative. The software is open source, and the hosted service is used by cooperatives, nonprofits, boards, unions, community groups, political parties and distributed teams.

A discussion thread holds the context, and members then run a proposal or poll with a clear deadline. Loomio supports several decision methods, including consent and consensus proposals, simple polls, scoring, ranked choice, dot voting, meeting time polls and check-ins, with optional anonymous voting. Outcomes are recorded and searchable, members can take part entirely by email, and subgroups, notifications and integrations with Slack, Microsoft Teams and Matrix keep the group informed. Hosted plans are priced by group size with discounts for nonprofits and community groups, and the software can be self-hosted.

Loomio fits any group that needs inclusive, transparent and well-documented collective decisions, especially when members are in different time zones or rarely meet. It is not a general chat tool, it works best with someone facilitating, and its integrations are limited. Decidim and Consul are aimed at large-scale civic participation, Slack or Teams polls cover quick informal votes, and Discourse is better for open-ended community discussion without formal decisions.