AloTech vs İleti Merkezi

AloTech is a Turkish cloud contact center platform founded by Cenk Soyak and İdris Avcı and selected as an Endeavor company in 2014. Outside Türkiye it sells the same product as Call Center Studio, running on Google Cloud. It replaces on-premise call center hardware with a browser-based system for inbound and outbound calls plus written channels.

Voice features include ACD, CTI, IVR, speech recognition and text-to-speech, number masking, predictive, preview and IVR dialers, answering machine detection and call and screen recording. Written channels cover web chat, WhatsApp, Facebook Messenger, Telegram, SMS, email and video calls. An AI layer adds AI Maestro, agent assist, AI-based quality scoring (CX Quality), CX Insights and accent neutralization. Pricing is per user per month in Turkish lira with no long-term commitment: a cheaper written-only package and a full voice plus written package.

It suits Turkish companies running 10 to several hundred agents, from e-commerce support teams to outsourcers. Bulutfon and Verimor are lighter, cheaper virtual PBX options for small offices; Zendesk and Freshdesk are ticketing tools that AloTech complements through its Zendesk CTI app. Genesys and Five9 compete for large global deployments.

AloTech reports 650+ customers, 20,000+ users and over 65 million call minutes a month, with ISO 27001:2022 and ISO 42001:2023 certificates. Call Center Studio partnered with Globe Business in the Philippines in November 2025, and in October 2026 Parloa named AloTech its strategic AI partner in Türkiye.

İleti Merkezi is a Turkish bulk SMS and business messaging provider serving companies that need to reach customers by text message in Turkey. It handles the main SMS use cases local businesses have: one-time passwords and verification codes, transactional notifications such as order and shipping updates, appointment reminders and promotional campaigns sent under a registered sender name.

Developers integrate through an SMS API to send single or bulk messages and query delivery reports, while marketing teams can use the web panel to upload contact lists, schedule campaigns and track results. Ready-made plugins connect e-commerce platforms so that stores can send automatic order notifications. Because commercial electronic messages in Turkey must be registered with İYS (İleti Yönetim Sistemi), the national consent management system, İleti Merkezi provides İYS compliance support for promotional sends, while transactional messages such as OTPs follow separate rules. Pricing is published as prepaid SMS packages in Turkish lira with VAT included and no fixed monthly fee, and the unit price drops as package volume grows.

İleti Merkezi suits Turkish e-commerce stores, clinics, schools and SaaS products that need local SMS delivery with Turkish sender names and İYS compliance. It is a regional provider, so companies messaging customers in many countries usually prefer global platforms such as Twilio, Vonage or Infobip, while other Turkish providers such as Netgsm and Verimor compete on price, voice services and support.