AloTech vs Google Meet

AloTech is a Turkish cloud contact center platform founded by Cenk Soyak and İdris Avcı and selected as an Endeavor company in 2014. Outside Türkiye it sells the same product as Call Center Studio, running on Google Cloud. It replaces on-premise call center hardware with a browser-based system for inbound and outbound calls plus written channels.

Voice features include ACD, CTI, IVR, speech recognition and text-to-speech, number masking, predictive, preview and IVR dialers, answering machine detection and call and screen recording. Written channels cover web chat, WhatsApp, Facebook Messenger, Telegram, SMS, email and video calls. An AI layer adds AI Maestro, agent assist, AI-based quality scoring (CX Quality), CX Insights and accent neutralization. Pricing is per user per month in Turkish lira with no long-term commitment: a cheaper written-only package and a full voice plus written package.

It suits Turkish companies running 10 to several hundred agents, from e-commerce support teams to outsourcers. Bulutfon and Verimor are lighter, cheaper virtual PBX options for small offices; Zendesk and Freshdesk are ticketing tools that AloTech complements through its Zendesk CTI app. Genesys and Five9 compete for large global deployments.

AloTech reports 650+ customers, 20,000+ users and over 65 million call minutes a month, with ISO 27001:2022 and ISO 42001:2023 certificates. Call Center Studio partnered with Globe Business in the Philippines in November 2025, and in October 2026 Parloa named AloTech its strategic AI partner in Türkiye.

Google Meet is Google's video conferencing service, built into Google Workspace and available free to anyone with a Google account. It runs in the browser without downloads, and mobile apps cover phones and tablets. Its core job is to make joining a meeting as easy as clicking a link in Google Calendar or Gmail.

Meet offers HD video, screen sharing, live captions with translated captions on some plans, noise cancellation, background blur and replacement, raised hands, chat, polls, Q&A and breakout rooms. Higher Workspace tiers add recordings saved to Google Drive, attendance tracking, larger meetings, live streaming and Gemini features such as automatic note-taking that writes meeting notes into Google Docs. Companion mode lets in-room participants join from their own laptops, and Google Meet hardware supports conference rooms. The free plan allows group calls up to 60 minutes and longer one-on-one calls; paid Workspace plans, priced per user per month, extend duration, participant limits and features. The interface is available in Turkish.

Google Meet is the natural default for organizations already on Google Workspace, because it costs nothing extra and integrates with Calendar, Gmail and Drive. Zoom remains stronger for large webinars, events and advanced meeting controls, Microsoft Teams is the default for Microsoft 365 organizations, and Whereby offers simple branded rooms for client calls.