AloTech vs Front
AloTech and Front are both Customer support tools. Here is how they compare on pricing, audience, platforms and community votes.
Cloud contact center software from Türkiye, sold abroad as CCS
Shared inbox for customer-facing teams
| Pricing | Paid | Paid · $35 |
| Built for | Small businesses, Enterprise | Small businesses, Enterprise |
| Platforms | web | web, macos, windows, ios, android |
| Country | TR | FR · 2013 |
| Community votes | 0 | 0 |
| Rating | — | — |
AloTech
AloTech is a Turkish cloud contact center platform founded by Cenk Soyak and İdris Avcı and selected as an Endeavor company in 2014. Outside Türkiye it sells the same product as Call Center Studio, running on Google Cloud. It replaces on-premise call center hardware with a browser-based system for inbound and outbound calls plus written channels.
Voice features include ACD, CTI, IVR, speech recognition and text-to-speech, number masking, predictive, preview and IVR dialers, answering machine detection and call and screen recording. Written channels cover web chat, WhatsApp, Facebook Messenger, Telegram, SMS, email and video calls. An AI layer adds AI Maestro, agent assist, AI-based quality scoring (CX Quality), CX Insights and accent neutralization. Pricing is per user per month in Turkish lira with no long-term commitment: a cheaper written-only package and a full voice plus written package.
It suits Turkish companies running 10 to several hundred agents, from e-commerce support teams to outsourcers. Bulutfon and Verimor are lighter, cheaper virtual PBX options for small offices; Zendesk and Freshdesk are ticketing tools that AloTech complements through its Zendesk CTI app. Genesys and Five9 compete for large global deployments.
AloTech reports 650+ customers, 20,000+ users and over 65 million call minutes a month, with ISO 27001:2022 and ISO 42001:2023 certificates. Call Center Studio partnered with Globe Business in the Philippines in November 2025, and in October 2026 Parloa named AloTech its strategic AI partner in Türkiye.
Front
Front is a customer operations platform founded in 2013 by Mathilde Collin and Laurent Perrin, with roots in Paris and headquarters in San Francisco. It looks like an email client but works like a help desk: shared inboxes for email, chat, SMS, WhatsApp and social messages sit next to each person's own inbox, so teams can collaborate on customer conversations without switching to a ticketing mindset.
Teammates assign conversations, mention colleagues in internal comments, see when someone else is replying and co-draft responses. Rules route messages, enforce SLAs and balance workload; analytics track response times and team performance; a knowledge base and chat widget handle self-service. Front AI drafts and summarizes replies, tags conversations and answers routine questions. Integrations with Salesforce, HubSpot, Jira and many other tools show customer context in a sidebar. Plans are priced per seat: Starter for teams of up to 10, Professional for up to 50 with omnichannel support, and an annual-only Enterprise plan with advanced AI, analytics and security features.
Front fits B2B support, account management, logistics, financial services and agencies, where relationships live in email and several people touch one thread. It is expensive per seat, and its ticket-style reporting is weaker than Zendesk's. Help Scout is cheaper and simpler, Zendesk and Freshdesk are better for high-volume consumer support, and Hiver keeps a shared inbox inside Gmail.
Front has been expanding AI features across routing, drafting and autonomous answers, sold alongside its seat-based plans.