ScanQueue vs Zoho Desk
ScanQueue and Zoho Desk are both customer support tools aimed at small businesses and enterprise. Both have a free plan.
ScanQueue
QR virtual queues with SMS, WhatsApp and push alerts
Zoho Desk
Multichannel help desk with the Zia AI assistant from Zoho
| Pricing | Freemium | Freemium · $7 |
| Starting price | Not published | $7/mo |
| Free plan | Yes | Yes |
| Free trial | — | 15 days |
| Built for | Small businesses, Enterprise | Small businesses, Enterprise |
| Platforms | web | web, ios, android |
| Country | AU · 2025 | IN |
| Rating | — | — |
Choose ScanQueue if
Choose Zoho Desk if
Small and mid-sized support teams, especially Zoho CRM users, that want a full-featured help desk at a lower per-agent price than Zendesk.
- Much lower per-agent cost than Zendesk at comparable tiers
- Free plan for up to three agents
- Tight integration with Zoho CRM and the wider Zoho suite
Look elsewhere if: Teams that need the largest third-party app ecosystem or a very simple shared inbox (Zendesk, Help Scout).
ScanQueue vs Zoho Desk pricing
ScanQueue
Zoho Desk
- Free$0Up to 3 agents, email ticketing basics
- Express$7/agent/moBilled annually; AI agents with BYOK or Zoho LLM
- Standard$14/agent/moBilled annually; live chat, knowledge base, answer bot
- Professional$23/agent/moBilled annually; Zia AI, Blueprints, telephony
- Enterprise$40/agent/moBilled annually; multi-brand, skill routing, sandbox
ScanQueue · Key features
Zoho Desk · Key features
- Unified ticket queue for email, chat, phone, social and messaging
- Round-robin and skill-based assignment with SLAs and escalations
- Blueprints to enforce step-by-step support processes
- Multilingual help center with knowledge base and community forum
- AI agents on Express with bring-your-own-key or Zoho LLM
- Zia assistant for sentiment, reply suggestions and anomaly detection
Cons
- Interface feels dense and dated in places
- Blueprints, telephony and full Zia require Professional or higher
- Monthly billing is significantly pricier than annual
ScanQueue vs Zoho Desk: FAQ
Do ScanQueue and Zoho Desk have a free plan?
Yes, both ScanQueue and Zoho Desk have a free plan; paid plans add more usage and features.