Front vs Microsoft Teams
Front and Microsoft Teams are both team communication tools. Front is aimed at small businesses and enterprise, while Microsoft Teams is aimed at enterprise and small businesses. Microsoft Teams costs less, from $4/mo versus $35/mo for Front. Only Microsoft Teams has a free plan.
Shared inbox for customer-facing teams
Microsoft's chat, meetings and calling hub inside Microsoft 365
| Pricing | Paid · $35 | Freemium · $4 |
| Starting price | $35/mo | $4/mo |
| Free plan | No | Yes |
| Free trial | 14 days | 30 days |
| Built for | Small businesses, Enterprise | Enterprise, Small businesses |
| Platforms | web, macos, windows, ios, android | web, macos, windows, ios, android |
| Country | FR · 2013 | US · 2017 |
| Rating | — | — |
Choose Front if
Email-heavy, collaborative customer teams in B2B and services.
- Natural for teams living in email
- Excellent collaboration features
- Omnichannel without a ticket mindset
Look elsewhere if: High-volume consumer support (Zendesk, Freshdesk) or small teams on a budget (Help Scout).
Choose Microsoft Teams if
Organisations already standardised on Microsoft 365 that want chat, meetings and files in one governed platform.
- Included in most Microsoft 365 business plans at no extra cost
- Deep integration with Outlook, SharePoint, OneDrive and Office
- Strong security, compliance and identity management via Entra ID
Look elsewhere if: Startups and developer teams that prefer fast chat and a large third-party app ecosystem, or Google Workspace users (Slack, Google Meet).
Front vs Microsoft Teams pricing
Front
- Starter$35/seat/mo$25 billed annually; up to 10 seats
- Professional$85/seat/mo$65 billed annually; up to 50 seats, omnichannel
- Enterprise$105/seat/moAnnual billing only; advanced AI tools
Microsoft Teams
- Teams (free)$0Personal use; 60-minute group calls, up to 100 people
- Teams Essentials$4/user/moAnnual commitment; standalone meetings and chat
- M365 Business Basic$7/user/moAnnual commitment; Teams plus web Office, email, 1 TB
- M365 Business Standard$14/user/moAnnual commitment; adds desktop Office apps, webinars
- M365 Business Premium$22/user/moAnnual commitment; adds Intune and advanced security
Front · Key features
- Shared and personal inboxes in one email-like interface
- Internal comments, assignments and collision detection
- Rules, SLAs and workload balancing
- Front AI for drafts, summaries and tagging
- Knowledge base, chat widget and customer profiles
- Analytics and CRM integrations
Cons
- Expensive per seat
- Starter plan limited to 10 seats
- Ticket-style reporting is weaker than Zendesk
Microsoft Teams · Key features
- Persistent channels, group chats and threaded conversations
- Video meetings with recording, transcription and live captions
- Webinars and town halls for large internal and external audiences
- Microsoft 365 Copilot recaps, chat summaries and drafting
- Real-time co-editing of Word, Excel and PowerPoint files in chats
- Teams Phone add-on for cloud PBX calling
Cons
- Heavier and slower than Slack for fast chat
- File and permission model follows SharePoint and can confuse users
- Best features such as Copilot and Premium cost extra
Front vs Microsoft Teams: FAQ
Which is cheaper, Front or Microsoft Teams?
Microsoft Teams starts at $4/mo and Front at $35/mo. Both prices are checked on the vendors' own pricing pages.
Do Front and Microsoft Teams have a free plan?
Front has no free plan, a 14-day free trial. Microsoft Teams has a free plan.