Front vs Mattermost
Front and Mattermost are both team communication tools. Front is aimed at small businesses and enterprise, while Mattermost is aimed at enterprise and developers. Only Mattermost has a free plan.
Front
Shared inbox for customer-facing teams
Mattermost
Self-hosted secure collaboration
| Pricing | Paid · $35 | Open source |
| Starting price | $35/mo | Not published |
| Free plan | No | Yes |
| Free trial | 14 days | — |
| Built for | Small businesses, Enterprise | Enterprise, Developers |
| Platforms | web, macos, windows, ios, android | web, macos, windows, linux, ios, android |
| Country | FR · 2013 | US · 2015 |
| Rating | — | — |
Choose Front if
Email-heavy, collaborative customer teams in B2B and services.
- Natural for teams living in email
- Excellent collaboration features
- Omnichannel without a ticket mindset
Look elsewhere if: High-volume consumer support (Zendesk, Freshdesk) or small teams on a budget (Help Scout).
Choose Mattermost if
Organizations needing self-hosted secure chat.
- Full control and security
- Open source
- DevOps-focused
Look elsewhere if: Teams wanting Slack's ecosystem.
Front vs Mattermost pricing
Front
- Starter$35/seat/mo$25 billed annually; up to 10 seats
- Professional$85/seat/mo$65 billed annually; up to 50 seats, omnichannel
- Enterprise$105/seat/moAnnual billing only; advanced AI tools
Mattermost
- Free$0Self-hosted, community support
- ProfessionalCustomAnnual seat licenses; SSO, access controls
- EnterpriseCustomCompliance, HA, 24x7 support
- Enterprise AdvancedCustomAir-gapped, Zero Trust, classified controls
Front · Key features
- Shared and personal inboxes in one email-like interface
- Internal comments, assignments and collision detection
- Rules, SLAs and workload balancing
- Front AI for drafts, summaries and tagging
- Knowledge base, chat widget and customer profiles
- Analytics and CRM integrations
Cons
- Expensive per seat
- Starter plan limited to 10 seats
- Ticket-style reporting is weaker than Zendesk
Mattermost · Key features
- Self-hosted team chat
- Playbooks for incidents
- Boards
- DevOps integrations
- Compliance and security
- Air-gapped deployment
Cons
- UX behind Slack
- Self-hosting effort
- Smaller app ecosystem
Front vs Mattermost: FAQ
Do Front and Mattermost have a free plan?
Front has no free plan, a 14-day free trial. Mattermost has a free plan.
Which is better for small businesses, Front or Mattermost?
Front lists small businesses as a core audience, while Mattermost is aimed more at enterprise and developers.