Front vs Intercom
Front and Intercom are both customer support tools aimed at small businesses and enterprise. Front costs less, from $35/mo versus $39/mo for Intercom.
| Pricing | Paid · $35 | Paid · $39 |
| Starting price | $35/mo | $39/mo |
| Free plan | No | No |
| Free trial | 14 days | 14 days |
| Built for | Small businesses, Enterprise | Small businesses, Enterprise |
| Platforms | web, macos, windows, ios, android | web, ios, android |
| Country | FR · 2013 | US · 2011 |
| Rating | — | — |
Choose Front if
Email-heavy, collaborative customer teams in B2B and services.
- Natural for teams living in email
- Excellent collaboration features
- Omnichannel without a ticket mindset
Look elsewhere if: High-volume consumer support (Zendesk, Freshdesk) or small teams on a budget (Help Scout).
Choose Intercom if
B2B and B2C SaaS companies with meaningful support volume and a good knowledge base.
- Fin is among the best AI support agents on the market
- Excellent in-app messenger and SaaS integrations
- Mature workflows and reporting
Look elsewhere if: Very small teams or budget-sensitive startups; Crisp, Chatwoot or Plain cover the basics for far less.
Front vs Intercom pricing
Front
- Starter$35/seat/mo$25 billed annually; up to 10 seats
- Professional$85/seat/mo$65 billed annually; up to 50 seats, omnichannel
- Enterprise$105/seat/moAnnual billing only; advanced AI tools
Intercom
- Essential$39/seat/mo$29 billed annually; Fin AI $0.99/outcome
- Advanced$99/seat/mo$85 billed annually; workflows, 20 Lite seats
- Expert$139/seat/mo$132 billed annually; SSO, HIPAA, 50 Lite seats
Front · Key features
- Shared and personal inboxes in one email-like interface
- Internal comments, assignments and collision detection
- Rules, SLAs and workload balancing
- Front AI for drafts, summaries and tagging
- Knowledge base, chat widget and customer profiles
- Analytics and CRM integrations
Cons
- Expensive per seat
- Starter plan limited to 10 seats
- Ticket-style reporting is weaker than Zendesk
Intercom · Key features
- Fin AI agent trained on your help center, docs and past conversations
- Omnichannel inbox: chat, email, WhatsApp, SMS, social
- Help center with AI-assisted article suggestions
- Workflows: visual automation for routing, SLAs and bots
- Proactive support: product tours, banners, outbound messages
- Reporting on resolution rate, CSAT and team performance
Cons
- Pricing is complex: seats plus per-outcome AI fees
- Expensive for small teams compared with Crisp or Chatwoot
- Frequent packaging changes over the years
Front vs Intercom: FAQ
Which is cheaper, Front or Intercom?
Front starts at $35/mo and Intercom at $39/mo. Both prices are checked on the vendors' own pricing pages.
Do Front and Intercom have a free plan?
Front has no free plan, a 14-day free trial. Intercom has no free plan, a 14-day free trial.