Freshdesk vs Front
Freshdesk and Front are both customer support tools. Freshdesk is aimed at small businesses, while Front is aimed at small businesses and enterprise. Freshdesk costs less, from $23/mo versus $35/mo for Front.
| Pricing | Paid · $23 | Paid · $35 |
| Starting price | $23/mo | $35/mo |
| Free plan | No | No |
| Free trial | 14 days | 14 days |
| Built for | Small businesses | Small businesses, Enterprise |
| Platforms | web, ios, android | web, macos, windows, ios, android |
| Country | IN · 2010 | FR · 2013 |
| Rating | — | — |
Choose Freshdesk if
SMBs and mid-size companies that want Zendesk-like capabilities at lower cost.
- Strong value versus Zendesk
- Lower per-agent price than Zendesk
- Mature automations and SLAs
Look elsewhere if: Teams wanting the simplest inbox (Help Scout) or AI-first in-app support (Intercom).
Choose Front if
Email-heavy, collaborative customer teams in B2B and services.
- Natural for teams living in email
- Excellent collaboration features
- Omnichannel without a ticket mindset
Look elsewhere if: High-volume consumer support (Zendesk, Freshdesk) or small teams on a budget (Help Scout).
Freshdesk vs Front pricing
Freshdesk
- Growth$23/agent/mo$19 billed annually; 500 AI Agent sessions
- Pro$66/agent/mo$55 billed annually; 6,000 MCP actions/yr
- Enterprise$107/agent/mo$89 billed annually; 12,000 MCP actions/yr
Front
- Starter$35/seat/mo$25 billed annually; up to 10 seats
- Professional$85/seat/mo$65 billed annually; up to 50 seats, omnichannel
- Enterprise$105/seat/moAnnual billing only; advanced AI tools
Freshdesk · Key features
- Email, web form and portal ticketing
- Knowledge base and community forums
- Automations, SLAs, canned responses and collision detection
- Freddy AI agent, copilot and insights
- Omnichannel add-on: chat, WhatsApp, voice
- Reporting, CSAT and marketplace apps
Cons
- Omnichannel costs extra
- AI features gated to higher tiers
- Marketplace apps vary in quality
Front · Key features
- Shared and personal inboxes in one email-like interface
- Internal comments, assignments and collision detection
- Rules, SLAs and workload balancing
- Front AI for drafts, summaries and tagging
- Knowledge base, chat widget and customer profiles
- Analytics and CRM integrations
Cons
- Expensive per seat
- Starter plan limited to 10 seats
- Ticket-style reporting is weaker than Zendesk
Freshdesk vs Front: FAQ
Which is cheaper, Freshdesk or Front?
Freshdesk starts at $23/mo and Front at $35/mo. Both prices are checked on the vendors' own pricing pages.
Do Freshdesk and Front have a free plan?
Freshdesk has no free plan, a 14-day free trial. Front has no free plan, a 14-day free trial.