Activepieces vs Customer.io
Activepieces and Customer.io are both workflow automation tools. Activepieces is aimed at small businesses and developers, while Customer.io is aimed at small businesses and enterprise. Activepieces costs less, from $20/mo versus $100/mo for Customer.io. Only Activepieces has a free plan.
Open-source business automation
Behavior-triggered messaging across channels
| Pricing | Open source · $20 | Paid · $100 |
| Starting price | $20/mo | $100/mo |
| Free plan | Yes | No |
| Free trial | — | 14 days |
| Built for | Small businesses, Developers | Small businesses, Enterprise |
| Platforms | web | web |
| Country | US · 2022 | US · 2012 |
| Rating | — | — |
Choose Activepieces if
Teams wanting open-source, predictable-cost automation.
- Open source with permissive license
- Affordable credit-based cloud plans
- Friendly for non-technical users
Look elsewhere if: Users needing niche integrations only Zapier has.
Choose Customer.io if
Product-led SaaS and apps with event data who need multichannel lifecycle automation.
- Deep, flexible automation
- Developer-friendly data model and APIs
- Multichannel in one platform
Look elsewhere if: Newsletters and small lists (MailerLite, Kit) or enterprises wanting Braze-scale services.
Activepieces vs Customer.io pricing
Activepieces
- Community (self-hosted)$0Open-source core, self-host on your own servers
- Free$01,000 credits/mo, up to 5 users, unlimited flows
- Plus$20/mo10,000 credits/mo, up to 5 users; 2 months free yearly
- Team$200/mo50,000 credits/mo, 25 users, unlimited projects
- UltimateCustomYearly credit pool, unlimited users, dedicated workers
Customer.io
- Essentials$100/mo5,000 profiles, 1M emails/mo, $0.009 per extra profile
- Premiumfrom $1,000/moBilled yearly; custom volume, premium support, HIPAA add-on
- EnterpriseCustomAudit logs, priority support, dedicated CSM add-on
Activepieces · Key features
- No-code flow builder with branching and loops
- AI steps and agents
- 280+ integrations (pieces)
- TypeScript SDK for custom pieces
- Self-hosting under MIT
- Embeddable white-label automation
Cons
- Smaller integration catalog than Zapier
- Younger ecosystem
- Some enterprise features paid
Customer.io · Key features
- Visual workflows with branches, delays, A/B and webhooks
- Real-time segments from events and attributes
- Email, push, in-app, SMS and Slack/webhook channels
- Data Pipelines (CDP) and warehouse sync
- Transactional API with templates
- Journeys analytics and deliverability tooling
Cons
- Entry price is high for tiny products
- Email editor less design-oriented
- Learning curve for complex journeys
Activepieces vs Customer.io: FAQ
Which is cheaper, Activepieces or Customer.io?
Activepieces starts at $20/mo and Customer.io at $100/mo. Both prices are checked on the vendors' own pricing pages.
Do Activepieces and Customer.io have a free plan?
Activepieces has a free plan. Customer.io has no free plan, a 14-day free trial.